Overview: The Client Service Advisor is responsible for the day-to-day duties of helping clients, opening and maintaining client accounts, and serving as a key contact person for account-related client requests.
Job Responsibilities:
- Schedule and prepare for client review meetings.
- Initiate and field client service calls.
- Work closely with various custodians and insurance carriers to process client service requests.
- Prepare and process the necessary paperwork, when required, to complete client service requests.
- Prepare and process onboarding paperwork for advisory accounts, financial plans, insurance policies, and annuity policies.
- Manage the underwriting process for new insurance policies including:
- Ordering and follow-up on medical records
- Communication with BGA or FMO and carriers for status updates.
- Utilize our paperless filing system.
- Document and process actions throughout day utilizing the company’s CRM system, Salesforce.
- Maintain client accounts:
- Assist in obtaining, updating and maintaining client data/information throughout appropriate custodian and internal computer system.
- Add features such as options, margin, aggregate/multi-margin, check writing, debit cards, eDelivery, Moneylink, view only authorizations, etc.
- Update beneficiaries.
- Add POAs & DPOAs.
- Assist with account transfers and rollovers from outside firms and checking asset transferability/acceptance.
- Ensure agreements and questionnaires are current.
- Initiate and track asset/money movements including, journals, EFTs, ACATs, charitable giving, wires, DTCs, check withdrawals, etc.
- Assist clients with login requests
- Monitor custodian alerts and resolve issues.
- Monitor progress on all tasks and follow up as needed to ensure completion of tasks.
- Troubleshoot client service-related issues as needed.
- Assist with special projects as required.
Job Requirements:
- Bachelor’s degree, preferably in business, finance, economics, or have related experience.
- Continuously exhibits personal integrity and professional initiative.
- Reliable, follows through on commitments, does not shrink from new challenges.
- Experience with CRM, portfolio management and document management software (preferred).
- Must be organized, detail-oriented, and able to multitask effectively.
- Demonstrates an ability to deliver high quality, accurate work within prescribed deadlines
- Exhibits a desire to exceed expectations and continuously learn
- Excellent written and verbal communication.
- Collaborative and able to work effectively with others.